Privacy Policy

Last Updated: 13th March 2025

At Navoy Tour Services FZCO (Dubai) and Navoy Tours (India) (collectively referred to as “Navoy Tours,” “we,” “us,” or “our”), we are committed to protecting your personal information and ensuring transparency in how we collect, use, and share your data.

By using our website (www.navoytours.com), booking our services, or interacting with us, you consent to the collection and use of your information as described in this Privacy Policy.

1. Jurisdiction & Compliance

This Privacy Policy applies to both our Dubai (UAE) and India operations. We comply with:

✅ UAE Data Protection Law (Federal Decree-Law No. 45 of 2021) for our Dubai business, Navoy Tour Services FZCO.
✅ India’s Digital Personal Data Protection Act, 2023 (DPDP Act) for our Indian business, Navoy Tours.
✅ International data protection best practices, ensuring security and compliance in handling customer data.

Customers in each region have specific rights under their respective legal frameworks, detailed in Section 6 (Your Rights & Choices).

2. Information We Collect

We collect different types of personal information to provide and improve our services:

2.1 Personal Information You Provide

  • When Booking a Tour: Full name, email, phone number, passport details, nationality, and payment information.
  • When Contacting Us: Your name, email, phone number, and message details.
  • When Applying for a Visa Through Us: Passport copies, visa-related documents, and supporting information.
  • When Subscribing to Newsletters: Email address and name.

2.2 Automatically Collected Information

  • Device Information: IP address, browser type, device model, and operating system.
  • Usage Data: Pages visited, time spent on our website, and browsing patterns.
  • Location Data: If enabled, we may collect location information to provide relevant travel recommendations.

2.3 Information from Third Parties

  • Travel agencies, hotels, airlines, and visa processing partners may provide information relevant to your bookings.
  • Social media platforms if you engage with our content or contact us via social media.

3. How We Use Your Information

We use your personal data to:

✔ Process and confirm tour bookings, visa applications, and payments.
✔ Provide customer support and respond to inquiries.
✔ Send travel-related updates, confirmations, and itinerary details.
✔ Improve our website and services based on user behavior.
✔ Send promotional offers, newsletters, and special deals (you can opt out anytime).
✔ Prevent fraud, ensure security, and comply with legal obligations in Dubai and India.

4. How We Share Your Information

We do not sell your data. However, we may share it with:

  • Hotels, Airlines, and Travel Partners – To facilitate your bookings and travel arrangements.
  • Payment Processors – Secure third-party gateways to process transactions.
  • Legal Authorities – If required by law, to comply with regulatory obligations.
  • Marketing & Advertising Partners – If you have consented, for personalized promotions.

All third parties are required to protect your data and use it only for agreed-upon purposes.

5. Data Security & Protection

We implement strict security measures, including:

🔒 Encryption of sensitive data during transactions.
🔒 Secure payment gateways compliant with UAE and Indian regulations.
🔒 Access control to limit data exposure only to authorized personnel.
🔒 Regular security audits to protect against data breaches.

5.1 Data Storage & Processing

  • For UAE Customers: Data may be stored on servers in the UAE, as per UAE data protection laws.
  • For Indian Customers: Data is stored and processed in India, per the DPDP Act.
  • Some data may be processed internationally under secure and compliant frameworks.

6. Your Rights & Choices

6.1 For Customers in Dubai (UAE)

✔ Access Your Data – Request a copy of your personal data.
✔ Correct Your Data – Update or correct any incorrect information.
✔ Request Deletion – Ask for your data to be deleted unless legally required to retain it.
✔ Opt Out of Marketing – Unsubscribe from promotional emails anytime.
✔ Restrict Processing – Limit how we use your data in certain situations.

6.2 For Customers in India

✔ Right to Consent Management – Control what data you share with us.
✔ Right to Data Portability – Request a transfer of your personal data.
✔ Right to Correction & Erasure – Modify or delete your information.
✔ Right to Lodge Complaints – File a complaint with India’s Data Protection Board if needed.

To exercise these rights, contact us at info@navoytours.com.

7. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance user experience.

7.1 What Are Cookies?

Cookies are small files stored on your device that help us analyze website traffic and improve our services.

7.2 How We Use Cookies

  • Essential Cookies: Required for site functionality.
  • Analytics Cookies: Track user activity for insights.
  • Marketing Cookies: Personalize ads and promotions.

You can manage your cookie preferences via browser settings.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., airlines, hotels). We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing personal data.

9. Children’s Privacy

Our services are not directed at individuals under 18 years old, and we do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated “Last Updated” date.

11. Contact Us

For any privacy-related inquiries:

📧 Email: help@navoytours.com
DUBAI: 📞 Call: +971 54 748 6871 | 💬Chat on WhatsApp
INDIA: 📞 Call: +91 83107 79701 | 💬Chat on WhatsApp
🌍 Website: www.navoytours.com

We are committed to protecting your privacy and ensuring a safe and seamless travel experience.

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