Terms & Conditions

Last Updated: 13th March 2025

Welcome to Navoy Tour Services FZCO (Dubai) and Navoy Tours (India) (collectively referred to as “Navoy Tours,” “we,” “us,” or “our”). By accessing our website and booking our services, you agree to abide by these terms and conditions.

1. General Terms

  • All bookings made through Navoy Tours are subject to availability and confirmation.
  • Prices listed on our website or in promotions are subject to change without prior notice.
  • Customers are responsible for ensuring that all personal details provided for bookings are accurate.
  • Travel itineraries may change due to unforeseen circumstances. We will notify customers in such cases.
  • We are not liable for delays, cancellations, or changes caused by third-party suppliers (e.g., airlines, hotels, or transport services).
  • Customers must comply with local laws and travel regulations of the destination country.

2. Booking & Payment Terms

  • Full payment or a specified deposit is required to confirm bookings.
  • Payment methods accepted: credit/debit cards, bank transfers, and other online payment gateways.
  • Failure to make timely payments may result in cancellation without notice.
  • Any additional charges (such as government taxes or surcharges) will be communicated before confirmation.

3. Refund, Cancellation & Dispute Policy

Refer to our detailed Refund, Cancellation & Dispute Policy section.

4. Travel Documents & Visa Responsibility

  • Customers are responsible for ensuring they have valid passports, visas, and other required travel documents.
  • Navoy Tours provides visa services but is not responsible for visa rejections or delays caused by immigration authorities.
  • No refund is applicable for visa rejections.

5. Liability & Travel Risks

  • Navoy Tours acts as an intermediary between travelers and service providers (airlines, hotels, tour operators). We are not responsible for third-party service failures.
  • Customers travel at their own risk, and we recommend purchasing travel insurance.
  • We are not liable for losses due to medical emergencies, lost luggage, theft, or natural disasters.

6. Promotions & Discounts

  • Promotions are valid for a limited period and subject to availability.
  • Discounts cannot be combined with other offers unless explicitly stated.
  • Promo codes must be used at the time of booking and cannot be applied retroactively.
  • Some promotions may have specific conditions, such as minimum booking values or travel date restrictions.
  • We reserve the right to modify or cancel promotions at any time.

7. Website Terms of Use

  • The content on our website is for informational purposes only and may be updated without notice.
  • You may not misuse the website by knowingly introducing viruses, trojans, or other harmful material.
  • Unauthorized attempts to access our website, servers, or databases are strictly prohibited.
  • We are not responsible for third-party websites linked from our site; accessing them is at your own risk.
  • Any content submitted to us (reviews, testimonials, etc.) may be used for marketing purposes unless stated otherwise by the user.

8. Contact Information

📧 Email: help@navoytours.com
DUBAI: 📞 Call: +971 54 748 6871 | 💬Chat on WhatsApp
INDIA: 📞 Call: +91 83107 79701 | 💬Chat on WhatsApp
🌍 Website: www.navoytours.com

9. Amendments & Updates

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on our website with the new effective date.

By booking with us, you acknowledge that you have read and agreed to these terms. Thank you for choosing Navoy Tours! 😊

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